BIU Santé's online reference service, FAQ

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Due to exceptional additional work, we cannot guarantee that complex questions will be answered within the usual time. We thank you for your patience and your understanding.

Who can use this service ?

Anybody, health professional or student, seeking information regarding health and its history: medicine, biology, pharmacology, psychology, public health, dentistry, nursing, paramedical services, health economics, and medical legislation.

The service is free-of-charge.

What questions may I ask ?

The Biuminfo team is here to help you overcome the difficulties you may face whilst looking for addresses, references, affiliations, bibliographies on specific subjects, both printed and electronic documents, etc.

You can request information on all health-related topics and we will respond using our in-house resources (catalogues, databases) and those of other institutions (libraries, websites) as well.

We can also deliver photocopies of needed documents by mail to your home/office (subject to payment).

Who answers my question ?

A team of librarians, who are not physicians ; so they can’t deliver any medical opinion or medical advice.

How long it takes to get an answer ?

You can submit questions 24 hours a day, 7 days a week.

The service responds Monday through Friday, from 9 a.m. till 7 p.m.. Questions are usually answered the day that they are received. Questions submitted on week-ends will be handled on the following Monday.


Biuminfo is committed not to disclose any personal information nor the contents of the exchanged mails.

Biuminfo is not engaged in delivering medical service or advice and the information provided is not a substitute for a professional medical opinion. If you have any medical problem, please contact a qualified health professional.

We also suggest you to search health information websites such as:

  • MedLine Plus (3 sections : health topics, drugs and supplements, videos and tools).

« MedlinePlus is the National Institutes of Health's Web site for patients and their families and friends. Produced by the National Library of Medicine, it brings you information about diseases, conditions, and wellness issues in language you can understand. MedlinePlus offers reliable, up-to-date health information, anytime, anywhere, for free.
You can use MedlinePlus to learn about the latest treatments, look up information on a drug or supplement, find out the meanings of words, or view medical videos or illustrations. You can also get links to the latest medical research on your topic or find out about clinical trials on a disease or condition. »